If there is any problem after receiving the item, send an email. We want 100% happy buyers! Jewelry is handmade so please note that some differences may appear. Items on sale do not apply for section plan. Feel free to write about custom items. Delivery in three business weeks by USPS service, I provide the tracking number. All jewelry is made to order and is normally made in on week. Buyer pays return shipping and must return the item with the tracking number. Once the item is returned to me in its original condition, a refund will be issued. Please send us an email to: [email protected]